Are professional makeup artists offered any discounts

Deck of Scarlet is solely a subscription service and does not offer one-time purchases as of yet, so we currently do not offer any pro discounts.

Can I still purchase your product(s) without a subscription?

Yes, you can! Non-subscribers can purchase available makeup kits for $44.95 each through our à la carte option. Just head over to our collection, add to your cart, and checkout!
(Note: You must have an active subscription to receive new makeup kits for $29.95 USD each as this rate is a subscriber exclusive.)

I just subscribed but I would like to buy the last subscription kit. Can I do that?

Absolutely! To order a previous kit, simply head over to our collection and you’ll be able to checkout through our à la carte option. (Note: Any kit ordered outside of your monthly subscription are priced at the à la carte rate of $44.95 USD each.)

Do you charge sales tax?

We charge sales tax for residents of the state of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming since we have operations in those states as it is required by law. However, we do not charge sales tax for residents of other states.

Do you have a rewards or referral program where I can earn free stuff?

We don’t have a referral program in place just yet, but we’re working on it! We’ll be adding one shortly and we’ll keep you posted.

The colors of the product(s) I ordered look different than what is shown on your website. Why is that?

The images provided on our website will represent the colors as accurately as possible, however, the actual color may slightly vary depending on changes in screen resolutions, skin complexions, and lighting.

How can I reach customer support or someone at Deck of Scarlet?

For all customer support inquiries, our primary mode of support and the best way to reach us is via email at support@deckofscarlet.com or via Facebook PM. Send us a message anytime, and we’ll get back to you as soon as possible (usually within 24-48 business hours). Our Scarlet Gurus are always happy to help with any issues you're experiencing!

Are professional makeup artists offered any discounts?

Deck of Scarlet is solely a subscription service and does not offer one-time purchases as of yet, so we currently do not offer any pro discounts.

Can I still purchase your product(s) without a subscription?

Yes, you can! Non-subscribers can purchase available palettes for $44.95 each through our à la carte option. Just head over to our collection, add to your cart, and checkout!
(Note: You must have an active subscription to receive new palettes for $29.95 USD each as this rate is a subscriber exclusive.)

I just subscribed but I would like to buy the last subscription palette. Can I do that?

Absolutely! To order a previous palette, simply head over to our collection and you’ll be able to checkout through our à la carte option. (Note: Any palettes ordered outside of your bi-monthly subscription are priced at the à la carte rate of $44.95 USD each.)

Do you charge sales tax?

We charge sales tax for residents of the state of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming since we have operations in those states as it is required by law. However, we do not charge sales tax for residents of other states.

Do you have a rewards or referral program where I can earn free stuff?

We don’t have a referral program in place just yet, but we’re working on it! We’ll be adding one shortly and we’ll keep you posted.

The colors of the product(s) I ordered look different than what is shown on your website. Why is that?

The images provided on our website will represent the colors as accurately as possible, however, the actual color may slightly vary depending on changes in screen resolutions, skin complexions, and lighting.

How can I reach customer support or someone at Deck of Scarlet?

For all customer support inquiries, our primary mode of support and the best way to reach us is via email at support@deckofscarlet.com or via Facebook PM. Send us a message anytime, and we’ll get back to you as soon as possible (usually within 24-48 business hours). Our Scarlet Gurus are always happy to help with any issues you're experiencing!

How does Deck of Scarlet work?

Every month we collaborate with a YouTuber vlogger to create a new makeup kit. Each makeup kit (depending on the month) is trendy, season-appropriate and designed to help you achieve multiple looks. As a subscriber, you are billed $29.95 on a monthly basis to receive the featured makeup kit, with access to educational tutorials using all of the products you’ll receive!

*Please see billing section for more information on our billing schedule.

How do I know what I’m getting in each shipment?

Each shipment will contain our featured makeup kit. When you begin your subscription, you’ll have the option to choose your first makeup kit during check out. After you’ve received your first makeup kit, you’ll receive an e-mail to preview each new makeup kit a week before it launches. You’ll have 5 days before billing to skip the next makeup kit if you would like to opt out. To opt in, simply do nothing! You’ll be billed according to schedule and your next makeup kit will be shipped shortly after.

Can I skip a shipment?

We’ll send you a sneak peek of each makeup kit before billing you. You will have up to 5 days to opt out, otherwise, you will be billed as usual. To opt out of the next makeup kit, please log into your account and visit your account settings.

How do I cancel my subscription?

We’ll be sad to see you go! You may cancel your subscription any time by contacting support at support@deckofscarlet.com.

Please note that your cancellation will not refund any incurred subscription billing. For example, if you have been charged for your first makeup kit or if you have been charged for your recurring billing, you will still receive that shipment and your cancellation will only prevent any charges or shipments for future billing cycles.

Do you offer refunds?

Please note that once your first order has been placed or once you are billed for a recurring charge, we are unable to offer any refunds or cancel that order.

If you do not wish to be billed for future makeup kits your subscription must be cancelled prior to the next billing cycle. To view the next billing date, please log into your account and visit your profile.

How does Deck of Scarlet work?

Every two months we collaborate with a YouTuber vlogger to create a new makeup palette. Each palette is trendy, season-appropriate and designed to help you achieve multiple looks. As a subscriber, you are billed $29.95 on a bi-monthly* basis to receive the featured palette and up to two additional makeup products (an $80 value), with access to educational tutorials using all of the products you’ll receive!

*Please see billing section for more information on our billing schedule.

How do I know what I’m getting in each shipment?

Each shipment will contain our featured palette and up to two additional full-sized makeup products. When you begin your subscription, you’ll have the option to choose your first palette during check out. After you’ve received your first palette, you’ll receive an e-mail to preview each new palette one week before it launches. You’ll have 5 days before billing to skip the next palette if you would like to opt out. To opt in, simply do nothing! You’ll be billed according to schedule and your next palette will be shipped shortly after. Our palettes are launched under the following schedule:

Can I skip a shipment?

We’ll send you a sneak peek of each palette before billing you. You will have up to 5 days to opt out, otherwise, you will be billed as usual. To opt out of the next palette, please log into your account and visit your account settings.

How do I cancel my subscription?

We’ll be sad to see you go! You may cancel your subscription any time by contacting support at support@deckofscarlet.com.

Please note that your cancellation will not refund any incurred subscription billing. For example, if you have been charged for your first palette or if you have been charged for your recurring billing, you will still receive that shipment and your cancellation will only prevent any charges or shipments for future billing cycles.

Do you offer refunds?

Please note that once your first order has been placed or once you are billed for a recurring charge, we are unable to offer any refunds or cancel that order.

If you do not wish to be billed for future palettes, your subscription must be cancelled prior to the next billing cycle. To view the next billing date, please log into your account and visit your profile.

When will I be billed?

Your first payment will be taken out as soon as you subscribe. Recurring billing generally occurs on the 1st of the next billing month. To view the next billing date, please log into your account and visit your profile.

If you subscribe after the 16^th your next billing cycle will be on the 15^th of the next month to give you time to experience your makeup kit and moving forward will be on the 1st of every month.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express credit and debit cards, as well as PayPal. We do not accept cash, checks, money orders, prepaid cards, or cards with international billing addresses.

When will I be billed?

Your first payment will be taken out as soon as you subscribe. Recurring billing generally occurs on the 1st of the next billing month. To view the next billing date, please log into your account and visit your profile.

Please note: If you subscribe on or after the 15^th of the month prior to our next billing month, your second subscription charge will occur on the 15^th of the following month. We do this so that you are not billed too soon after your first charge while syncing you in on our fixed bi-monthly billing schedule in a way that is most convenient to you. After your second charge, all charges moving forward will be on the 1st of each billing month. Our recurring billing months will follow in this schedule:

For example, if you subscribe on December 26^th, your first charge will be at checkout for your first palette. Your second charge will be on January 15^th for your second palette. Your third charge will be on March 1st for your third palette, and all charges will be made on the 1st of every two months moving forward (May, July, etc).

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express credit and debit cards, as well as PayPal. We do not accept cash, checks, money orders, prepaid cards, or cards with international billing addresses.